Tik Viral Privacy Policy — Your Data, Protected

1. Introduction

Tik Viral ("the Platform", "we", "us", "our") is an online gaming and sports betting platform serving Pakistani players. When you create an account or use any feature of the platform, you share certain personal information with us. This Privacy Policy explains how that information is handled from the moment you register through to the point where your account is eventually closed.

This policy applies to all data collected through the Tik Viral website, mobile app and any communication channels including live chat and email. By registering an account, you acknowledge that you have read this policy and understand how your data will be used. If you do not agree with any part of this policy, you should not create an account or continue using the platform.

We periodically review and update this policy. The effective date at the top of the page reflects the most recent version. Material changes will be communicated to registered players via their account email or an in-platform notification.

2. Data We Collect

The personal information we collect falls into several categories depending on how you interact with the platform:

Category	Examples	When Collected
Identity Data	Full name, date of birth, CNIC or passport details	Registration & verification
Contact Data	Mobile number, email address, city of residence	Registration
Payment Data	JazzCash / Easypaisa account number, bank details, transaction IDs	Deposit & withdrawal
Account Activity	Login history, bet history, game sessions, bonus usage	Ongoing platform use
Device & Technical Data	IP address, device type, browser, operating system	Site and app access
Communications	Live chat transcripts, support emails	Customer support interactions

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health information or political opinions. We do not collect data from social media profiles unless you explicitly link a social account to your Tik Viral account.

3. How We Collect Your Data

Most of the data we hold about you is information you provide directly:

• Registration form: Name, date of birth, contact number and email.
• Verification uploads: Government-issued ID or payment method documentation submitted during the KYC process.
• Payment actions: Details entered when making a deposit or requesting a withdrawal via JazzCash, Easypaisa, Raast or bank transfer.
• Support conversations: Information you share when contacting our team through live chat or email.

We also collect certain data automatically when you use the platform:

• Technical data such as your IP address, device identifiers and browser type are logged when you access the website or app.
• Session data including pages visited, time spent, games launched and bets placed is recorded for platform improvement and fraud prevention.
• Cookies and similar technologies are used as described in Section 7 of this policy.

4. How We Use Your Data

Tik Viral processes personal data only for legitimate purposes directly related to operating your account and delivering the platform's services. The primary uses are:

• Account management: Creating and maintaining your account, verifying your identity and age, and managing login security.
• Payment processing: Completing deposits and withdrawals in PKR via your chosen payment method and keeping transaction records.
• Fraud and security: Detecting suspicious activity, preventing account takeovers and identifying bonus abuse or multiple-account violations.
• Platform operations: Ensuring games, betting markets and live casino features function correctly and resolving technical issues that affect your session.
• Customer support: Responding to queries, resolving disputes and processing responsible gaming requests such as self-exclusion.
• Personalisation: Tailoring promotions, bonus offers and platform recommendations based on your gaming preferences and activity history.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal updates and security alerts to your registered contact details.
• Legal compliance: Meeting record-keeping obligations and responding to lawful requests from relevant authorities where required.

We do not use your data for unsolicited third-party marketing. If you opt in to promotional communications from Tik Viral, you may receive offers related to bonuses, new games or cricket and PSL betting markets. You can opt out at any time from within your account settings.

5. Payment Data and PKR Transactions

All financial transactions on the Tik Viral platform are conducted in Pakistani Rupees (PKR). When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer or a compatible mobile wallet, we collect and retain certain payment details to process the transaction, reconcile accounts and comply with financial record-keeping requirements.

Payment data is handled with an additional layer of care:

• Card and mobile wallet details are processed through encrypted payment gateways. Tik Viral does not store full card numbers or full mobile wallet credentials on its own servers.
• Transaction IDs, amounts, dates and the payment method used are stored as part of your account history and are visible to you in your Payments section.
• Payment information is shared only with the specific payment provider needed to complete the transaction — for example, JazzCash or your bank — and only to the extent necessary.
• Withdrawal verification may require you to confirm ownership of the payment method used. This is a security measure to prevent unauthorised withdrawals from your account.

6. Data Sharing

Tik Viral does not sell, rent or trade your personal information to advertisers, data brokers or unrelated third parties under any circumstances. Data may be shared in the following limited situations:

• Payment processors: JazzCash, Easypaisa, Raast and partner banks receive the minimum data required to process your transaction.
• Identity verification providers: Where automated KYC checks are used, your identity documents may be processed by a third-party verification service operating under strict data protection standards.
• Platform technology providers: Game software suppliers and live casino streaming providers may receive session data necessary to deliver their services. These providers are contractually bound to use data only for service delivery.
• Fraud prevention services: Aggregated or anonymised technical data may be shared with fraud detection partners to protect the platform and its players.
• Legal obligations: If required by a lawful authority, we may disclose specific account or transaction data. We will notify you of any such request where legally permitted to do so.

Any third party that receives your data is required to maintain its confidentiality and use it only for the stated purpose. We do not allow third parties to use your data for their own marketing or commercial activities.

7. Cookies and Tracking Technologies

The Tik Viral website and app use cookies and similar technologies to improve your experience, maintain your login session and gather analytical data about how the platform is used. Cookies are small text files stored on your device.

The types of cookies we use include:

• Essential cookies: Required for the platform to function. These handle session management, login state and security tokens. You cannot opt out of essential cookies without disrupting your ability to use the platform.
• Analytical cookies: Help us understand how players navigate the site — which pages they visit, how long sessions last and where issues arise. This data is aggregated and does not identify you personally.
• Preference cookies: Remember settings you have chosen, such as display language or notification preferences.
• Marketing cookies: Used only if you have opted in to promotional communications. These help us show relevant bonus and promotion information based on your activity.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality. A cookie consent banner is displayed on your first visit and preferences can be updated at any time from the platform's settings menu.

8. Data Retention

We retain your personal data for as long as your account is active and for a period afterwards as required for legitimate business and legal purposes. Specifically:

• Account and identity data is retained for the duration of your account and for a minimum period following closure to meet record-keeping obligations.
• Transaction and payment records are kept for a period aligned with standard financial record-keeping requirements.
• Customer support communications are retained for a reasonable period to allow for dispute resolution and quality review.
• Technical logs such as IP addresses and session data are typically retained for a shorter rolling period and then deleted or anonymised.

Once the applicable retention period has expired, data is securely deleted or anonymised so that it can no longer be linked back to you.

9. Security Measures

Tik Viral applies technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration or disclosure. These include:

• SSL/TLS encryption for all data transmitted between your device and the Tik Viral platform.
• Encrypted storage for sensitive account and payment data at rest.
• Access controls ensuring that only authorised staff can view personal data, and only to the extent required for their role.
• Regular security assessments and monitoring for unusual activity patterns that may indicate a breach or attack.
• Two-factor authentication available for all player accounts as an optional but strongly recommended security layer.

In the unlikely event of a data breach that affects your personal information, we will notify you through your registered contact details as promptly as practically possible and will take immediate steps to contain and investigate the incident.

10. Your Rights Over Your Data

As a Tik Viral account holder, you have the following rights regarding your personal data:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will respond within a reasonable timeframe.
• Right to correction: If any information we hold about you is inaccurate or out of date, you can request that it be corrected. Minor details such as contact numbers can often be updated directly from your account settings.
• Right to deletion: You can request that your personal data be deleted. We will honour this request subject to retention obligations — for example, transaction records required for financial compliance cannot be deleted immediately.
• Right to restrict processing: If you believe data is being processed incorrectly, you can request that we limit how it is used while the issue is reviewed.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time from your account settings or by contacting support.

To exercise any of these rights, contact our support team via live chat or email. We may need to verify your identity before processing a data rights request to ensure we are responding to the genuine account holder.

11. Minors and Under-18 Users

The Tik Viral platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has registered an account, the account will be closed immediately and all associated data deleted in line with our retention policy.

If you are a parent or guardian and believe that a person under 18 in your household has created a Tik Viral account, please contact our support team immediately so that we can take action.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in how the platform operates, the payment methods we support or applicable data protection standards. When we make material changes, registered players will be notified via their account email or through an in-platform message.

The date shown at the top of this page indicates when the current version was last revised. We encourage you to check this page from time to time, particularly after receiving a policy update notification. Continued use of the platform after an update takes effect constitutes acceptance of the revised policy.

13. Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise a data right or have a concern about how your information is being handled, our support team is available 24 hours a day, 7 days a week. You can reach us through the live chat feature inside the Tik Viral app and website, or by emailing us at the address shown in the footer of this page.

We take all privacy enquiries seriously and aim to respond to data rights requests within a reasonable timeframe. For urgent account security concerns, live chat is the fastest channel.